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It’s our goal to amplify and ripen your ideas so they can become a reality.
1300 052 073
info@thesweetbox.com.au
Sydney, Australia

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We make sure that our sugar cookies don’t just look the part – their taste is exceptionally good too.

Returns Policy

As our items are perishable, and often personalised, we do not accept returns or cancellations on orders unless your item arrives in the following condition:

– Damaged

– Incorrect personalisation

The Sweet Box does not take responsibility for incorrect personalisation where the customer has provided incorrect spelling or an incorrect design.

We do not provide refunds due to change of mind, however if for any reason you are unsatisfied with your order, please contact us and we will endeavour to solve your issue.

Cancellations may be considered on a case by case basis if you contact us 10 days or more prior to your delivery date. Any cancellations outside this timeframe will not be considered.

Customised orders or products that are not listed on our website, are subject to terms and conditions that are agreed upon between the Sweet Box and the customer. For more information, please contact info@thesweetbox.com.au

Current delivery options and prices during covid-19:

Preparation times

For cookies and cookie gift packs, please allow 3-6 days for us to prepare your order. For gift hampers, please allow 2-4 days for us to prepare your order. The following timeframes will apply for delivery during the current Covid-19 pandemic:

Express post - $14.95

ACT: 1-2 business days

NSW, Vic, QLD & SA: 2-3 business days

Tas: 2-4 business days

WA: 3-4 business days

NT: 4-6 business days

Standard post - $9.95

NSW & ACT: 2-4 business days

QLD & Vic: 3-5 business days

SA: 5-7 business days

Tas: 5-8 business days

WA: 7-10 business days

NT: 8-11+ business days

Pickup is available from West Hoxton (2171). If you have elected to pickup, we will be in contact with you via email to provide the pickup address.