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It’s our goal to amplify and ripen your ideas so they can become a reality.
1300 052 073
info@thesweetbox.com.au
Sydney, Australia

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We make sure that our sugar cookies don’t just look the part – their taste is exceptionally good too.

Returns Policy

As our items are perishable, and often personalised, we do not accept returns or cancellations on orders unless your item arrives in the following condition:

– Damaged

– Incorrect personalisation

The Sweet Box does not take responsibility for incorrect personalisation where the customer has provided incorrect spelling or an incorrect design.

We do not provide refunds due to change of mind, however if for any reason you are unsatisfied with your order, please contact us and we will endeavour to solve your issue.

Cancellations may be considered on a case by case basis if you contact us 10 days or more prior to your delivery date. Any cancellations outside this timeframe will not be considered.

Customised orders or products that are not listed on our website, are subject to terms and conditions that are agreed upon between the Sweet Box and the customer. For more information, please contact info@thesweetbox.com.au

Current delivery options and prices during covid-19:

Our cookies are made to order to ensure they are as fresh as possible, therefore please allow 3-6 days for us to process your order. Please note that due to delays with Australia Post as a result of the Covid-19 pandemic, we are currently unable to guarantee a specific delivery date. Please see link below for Australia Post delivery times which will be in addition to processing time above. Please note that this is an estimate only and may be affected by disruptions. We highly recommend to use the Express Post option if you are in a rush for your order, and contact us prior to placing your order if you have a strict deadline.

 

https://auspost.com.au/service-updates/domestic-delivery-times

 

Express Delivery: $19.95

Standard Delivery: $9.95

Pickup is available from West Hoxton (2171). If you have elected to pickup, we will be in contact with you via email to provide the pickup address.