As our items are perishable, and often personalised, we do not accept returns or cancellations on orders unless your item arrives in the following condition:
– Incorrect personalisation
The Sweet Box does not take responsibility for incorrect personalisation where the customer has provided incorrect spelling or an incorrect design.
We do not provide refunds due to change of mind, however if for any reason you are unsatisfied with your order, please contact us and we will endeavour to solve your issue.
Cancellations may be considered on a case by case basis if you contact us 10 days or more prior to your delivery date. Any cancellations outside this timeframe will not be considered.
Customised orders or products that are not listed on our website, are subject to terms and conditions that are agreed upon between the Sweet Box and the customer. For more information, please contact firstname.lastname@example.org