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It’s our goal to amplify and ripen your ideas so they can become a reality.
1300 052 073
info@thesweetbox.com.au
Sydney, Australia

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We make sure that our sugar cookies don’t just look the part – their taste is exceptionally good too.
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Returns Policy

As our items are perishable, and often personalised, we do not accept returns or cancellations on orders unless your item arrives in the following condition:

– Damaged

– Incorrect personalisation

The Sweet Box does not take responsibility for incorrect personalisation where the customer has provided incorrect spelling or an incorrect design.

We do not provide refunds due to change of mind, however if for any reason you are unsatisfied with your order, please contact us and we will endeavour to solve your issue.

Cancellations may be considered on a case by case basis if you contact us 10 days or more prior to your delivery date. Any cancellations outside this timeframe will not be considered.

Customised orders or products that are not listed on our website, are subject to terms and conditions that are agreed upon between the Sweet Box and the customer. For more information, please contact info@thesweetbox.com.au

Thank you! Please note that if you are purchasing this as a gift and sending it directly to the recipient, it will be sent anonymously.

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Express delivery via Australia Post (Available Australia wide)


Please note that due to delays with Australia Post as a result of the Covid-19 pandemic, and also coming into the holiday period, we are currently unable to guarantee a specific delivery date with this option. Please contact us prior to placing your order if you have a strict deadline for an event and are using this option. Unfortunately, we will not be responsible for orders not arriving on time where this option has been selected if enough time has not been allowed based on delivery and processing times.

You can use the link below for a guide on Australia Post delivery times which will be in addition to processing time (3-6 business days). Please note that this is an estimate only and may be affected by disruptions.

https://auspost.com.au/service-updates/domestic-delivery-times

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Important!
By clicking okay, I confirm that I am aware that my order will not begin processing until after 20th May (as per banner).

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Please note that this option is not available on Sundays, and delivery dates are based on availability. We are unable to guarantee delivery by a certain time, so should you need your order by a specific time, we suggest nominating the day before for your order to be delivered.

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Our cookies are made to order to ensure they are as fresh as possible, therefore please allow 3-6 days for us to process your order, plus delivery time.

Delivery times will be based on what delivery option you select and is available to you based on your address upon checkout:

 

Exact delivery date guarantee (Available for most Sydney Metropolitan suburbs only) 
To check if this option is available for you, please add your item/s to cart and enter your delivery address upon checkout. If only the express option appears, then unfortunately this means that the exact delivery date guarantee option is not available for you. If this option is available to you, you will be able to select your preferred delivery date via the calendar. Please note that this option is not available on Sundays, and delivery dates are based on availability. We are unable to guarantee delivery by a certain time, so should you need your order by a specific time, we suggest nominating the day before for your order to be delivered.

 

Express delivery via Australia Post (Available Australia wide)
Please note that due to delays with Australia Post as a result of the Covid-19 pandemic, and also coming into the holiday period, we are currently unable to guarantee a specific delivery date with this option. Please contact us prior to placing your order if you have a strict deadline for an event and are using this option. Unfortunately, we will not be responsible for orders not arriving on time where this option has been selected if enough time has not been allowed based on delivery and processing times.

You can use the link below for a guide on Australia Post delivery times which will be in addition to processing time (3-6 business days). Please note that this is an estimate only and may be affected by disruptions.

 

https://auspost.com.au/service-updates/domestic-delivery-times