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It’s our goal to amplify and ripen your ideas so they can become a reality.
1300 052 073
info@thesweetbox.com.au
Sydney, Australia

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We make sure that our sugar cookies don’t just look the part – their taste is exceptionally good too.
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FAQ

HOW LONG DOES IT TAKE FOR YOU TO MAKE MY ORDER?

For cookies and cookie gift packs, please allow 3-6 days for us to prepare your order. For gift hampers, please allow 2-4 days for us to prepare your order.

As all our dessert creations are made to order, please be in touch with our friendly team if you would like to know exact preparation time for your order.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE AFTER DISPATCH?

Current delivery options and prices during covid-19:

Preparation times

For cookies and cookie gift packs, please allow 3-6 days for us to prepare your order. For gift hampers, please allow 2-4 days for us to prepare your order. The following timeframes will apply for delivery during the current Covid-19 pandemic:

Express post – $14.95

ACT: 1-2 business days

NSW, Vic, QLD & SA: 2-3 business days

Tas: 2-4 business days

WA: 3-4 business days

NT: 4-6 business days

Standard post – $9.95

NSW & ACT: 2-4 business days

QLD & Vic: 3-5 business days

SA: 5-7 business days

Tas: 5-8 business days

WA: 7-10 business days

NT: 8-11+ business days

CAN I MAKE AN ORDER TO BE DELIVERED ON A SPECIFIC DATE?

Due to the current Covid-19 lockdown restriction, The Sweet Box delivery service is currently not operating, however we are using Australia Post to deliver all of our products. Please click here for delivery information.

I CAN’T FIND EXACTLY WHAT I WANT ON YOUR WEBSITE. CAN YOU MAKE IT?

Of course – we would love to make your dream a reality! Our team specialises in personalised/ custom-made dessert treats, so we are eager to hear your plans and ideas. Just fill out the enquiries form on our website and let us know what you have in mind. Feel free to also attach any photos for inspiration.

WHAT INGREDIENTS ARE USED IN YOUR COOKIES?

The ingredients used will depend on whether your order involves fondant cookies, royal icing cookies or a combination of both. If you have dietary requirements, we encourage you to get in touch with our team so we can discuss your specific needs.

Cookie: Flour, baking powder, salt, unsalted butter, sugar, egg, vanilla extract.

Fondant: Sugar, corn syrup, water, palm oil, gum tragacanth (stabilizer), natural and artificial flavours, titanium dioxide (colouring), cellulose gum (thickener), glycerine (humectant), modified corn starch, potassium sorbate (preservative), acetic acid (preservative).

Royal Icing: Icing sugar, cream of tartar, egg, vanilla extract, gel food colouring.

ARE YOUR COOKIES CUSTOM MADE?

As specialist dessert curators, we like to have a close relationship with our customers and design personalised goodies that truly satisfy their desires. That’s why every one of our sugar cookies and bonbonnieres is custom made to order!

IS THERE A MINIMUM OR MAXIMUM ORDER?

You tell us what you need and we’ll make it happen! Our team is open to orders of all sizes, no matter if you are catering for a large-scale event or seeking a solitary gift for a friend.

DO YOU DELIVER INTERSTATE?

Yes, we are happy to announce that we now offer delivery Australia wide. Please click here to see delivery timeframes.

HOW DID THE SWEET BOX COME TO BE?

Our team have been crafting delicious desserts and custom sugar cookies for many years. When the time was right and our expertise had been perfected, we decided to launch The Sweet Box and share our love of cookies with the public. Head to our About Us page to learn more about our history.

Current delivery options and prices during covid-19:

Preparation times

For cookies and cookie gift packs, please allow 3-6 days for us to prepare your order. For gift hampers, please allow 2-4 days for us to prepare your order. The following timeframes will apply for delivery during the current Covid-19 pandemic:

Express post - $14.95

ACT: 1-2 business days

NSW, Vic, QLD & SA: 2-3 business days

Tas: 2-4 business days

WA: 3-4 business days

NT: 4-6 business days

Standard post - $9.95

NSW & ACT: 2-4 business days

QLD & Vic: 3-5 business days

SA: 5-7 business days

Tas: 5-8 business days

WA: 7-10 business days

NT: 8-11+ business days

Pickup is available from West Hoxton (2171). If you have elected to pickup, we will be in contact with you via email to provide the pickup address.